Terms of Service
Terms and Conditions ("Terms")
Last updated: July 15th, 2025
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the natruvia.com website (the "Service") operated by Natruvia LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
Communications
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that:
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You have the legal right to use any credit card(s) or other payment methods in connection with any Purchase.
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The information you supply to us is true, correct, and complete.
The Service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Phone, SMS, MMS Messaging Terms & Conditions
Natruvia LLC (“We,” “Us,” “Our”) offers a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Terms and Conditions. By opting in to or participating in any of our Programs, you accept and agree to these terms, including your agreement to resolve any disputes with us through binding, individual-only arbitration.
User Opt In: The Program allows users to receive SMS/MMS messages by affirmatively opting in, such as through online enrollment forms. By participating, you agree to receive marketing messages at the phone number associated with your opt-in. Message and data rates may apply. Message frequency varies.
User Opt Out: To opt out of the Program, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message. Additional confirmation messages may be sent. Other opt-out methods are not considered reasonable.
Program Description: Users may receive messages concerning product releases, promotions, giveaways, discounts, and checkout reminders.
Cost and Frequency: Message and data rates may apply. Frequency varies based on your interaction with Us.
Support Instructions: For support, text “HELP” to the number you received messages from or email info@natruvia.com.
MMS Disclosure: If your device does not support MMS, the Program will send standard SMS messages.
Disclaimer: The Program is offered on an “as-is” basis and may not be available at all times or locations. We are not liable for delays or failures caused by carriers.
Participant Requirements: Users must have a wireless device capable of two-way messaging and a text messaging plan. Not all carriers support the Program.
Age Restriction: Users under 13 may not use the Service. Users between 13 and 18 require parental consent.
Prohibited Content: Users may not send fraudulent, obscene, unlawful, or offensive content, including viruses or pirated software.
Dispute Resolution: Any dispute related to the Program will be resolved through binding arbitration in New York, USA, under the rules of a recognized arbitration organization. Class arbitration is not permitted.
Florida Law Compliance: The Program complies with applicable Florida telemarketing and Do Not Call laws for Florida residents, where applicable.
Miscellaneous: Users represent that they have the rights and authority to agree to these Terms. We may update this Agreement, and users are responsible for reviewing changes.
Additional Information
Natruvia reserves the right to amend any information, including prices, specifications, terms of purchase, and product offerings without prior notice. If a product is sold out, Natruvia may cancel the order and refund amounts paid.
Natruvia is not responsible for content, interactions, or transactions on third-party sites.
All inquiries: info@natruvia.com
Subscriptions, Automatic Payments, and Cancellation
By enrolling in a subscription plan, you consent to automatic charges every billing cycle until you cancel. Prices are as stated at checkout. Cancel at least 24 hours before the next shipment to avoid charges. Contact info@natruvia.com to cancel.
Shipping Policy
Orders typically ship within 1–2 business days. Delivery times vary from 3–7 business days domestically. International customers are responsible for customs duties, taxes, or import fees.
Return Policy
Natruvia Refund & Return Policy:
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90-Day Money-Back Guarantee (first-time purchases only)
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Contact info@natruvia.com within 90 days for a refund. No return required in most cases.
Important Notes:
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Applies to first-time purchases of a specific product.
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Limited to one refund per product type per customer.
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Shipping and handling fees are non-refundable.
Refunds for Subscription Orders:
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Only unopened items are eligible
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Return shipping is the responsibility of the customer
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Shipping costs are non-refundable
To request a refund, email info@natruvia.com with order details.
Cancellation Policy
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Cancel orders within 6 hours of placement.
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$2 restocking fee may apply.
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Orders already shipped cannot be cancelled.
Damaged or Incorrect Items: Contact info@natruvia.com immediately for replacements.
Exchanges: Return the original item as per our refund policy.
Shipping Costs: Non-refundable except for approved multi-unit returns (first-time purchases).
Return Instructions: Email info@natruvia.com for return instructions and labels. Unauthorized returns may be rejected.
Christmas Delivery Notice: Orders after December 1 may not arrive before Christmas.
Policy Amendments: Natruvia may update policies at any time without notice.
Accounts
Users must be 18+ and provide accurate information. Maintain password confidentiality. We may refuse service or terminate accounts at our discretion.
Copyright Policy & DMCA:
Natruvia respects copyright law. Report infringement via email: info@natruvia.com. Include: signature, description of copyrighted work, URL of infringing material, your contact info, and a statement of good faith.
Intellectual Property:
The Service and its original content belong to Natruvia. Do not use for commercial purposes without permission.
Links to Other Websites:
Natruvia is not responsible for third-party websites linked from our Service.
Termination:
We may terminate accounts for violations of Terms.
Indemnification:
You agree to hold Natruvia harmless from claims or damages arising from your use of the Service.
Limitation of Liability:
Natruvia is not liable for indirect, incidental, or consequential damages.
Disclaimer:
Service is provided "as-is" and "as available" without warranties.
Governing Law:
These Terms are governed by U.S. law.
Changes:
We may modify Terms at any time. Continued use constitutes acceptance.
Arbitration & Class Action Waiver:
Disputes will be resolved through binding arbitration in New York. Class actions are waived.
Reselling:
Reselling Natruvia products is restricted to approved business websites. Unauthorized reselling (Amazon, eBay, etc.) is prohibited.
Contact Us:
Email: info@natruvia.com
Business Name: Natruvia LLC
Address: New York, USA